CEO to CEO
CEO to CEO, I would like to spend a little time talking about why a business owner should choose a managed service model vs. a reactive model for outsourcing their company’s IT support.
In the old pay-as-you-go model, every incentive was for the customer to have trouble, because we billed by the hour. Now our goal is aligned with our customers’ goals, and when they have less trouble, we make money. Quick resolutions, successful backups, and less downtime become the things that keep us employed. In return, we achieve a higher customer satisfaction rating.
For a traditional solution provider, engineers get paid to solve problems and salespeople get paid to bring in new business. For a managed service provider, on the other hand, everyone works in an environment in which improving relationships with just a few customers reaps huge rewards.
Over the last 17 years of providing companies with IT support I have seen numerous times where network failures racked up thousands of dollars of downtime and repair costs because of a reactive support model.
Under a proactive managed service model, costs are controlled and planned growth can be budgeted. Managed services can be utilized to augment existing IT staff to make them more effective, efficient, and economical.
Outsourcing IT support can be used to lower your overhead cost, which will increase your company’s bottom line. Instead of hiring a certified IT individual that will cost ( in our area) approximately 35K to 55K per year, hire CNS to outsource or augment your existing staff and get a team of certified staff for less than the cost of one hire.
We would love to provide you with a business assessment to show you how much money we can save you per year with our managed service model, SmartCare Pro. Please call and schedule your assessment today.
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