SmartCare Pro Silver Level Features

Network Monitoring

This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include server traffic and load, hardware integrity and reliability, spyware detection and removal, and more.

Quarterly On-Site Consultation

Every three months we will come on-site to perform an extensive analysis of your network’s trends, security, and performance, as well as to review your company’s goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance and office productivity and will help you plan and budget for future IT needs.

Monthly On-Site Audit and Tune-Up

Every month a technician will come on-site and conduct a thorough audit and tune up of your network hardware and servers.

Remote Support

For SmartCare Pro® Silver Level members, all remote support during normal work hours is already included in your monthly, budgeted expenses. (On-site support will billed at our normal rate.)

Other Features

  • Spyware and Virus Removal
  • Quarterly Executive Summary Report
  • 2-Hour Response Time
  • Virus Definition and Security Patch Updates
  • Monitoring of Event Logs
  • Monitoring of Server Drive Utilization
  • Assistance with Creation of Acceptable Use Policy
  • Chief Technical Officer (CTO) Availability
  • And more!

Does this plan seem like too much or too little for your business? Take a look at our Gold plan for more features, or our Bronze plan for minimum network monitoring.

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